Refund Policy
Last updated: draft — not yet in force
1. Credit already used
Credit deducted for successfully processed requests is non-refundable, since the processing cost has already been incurred with our AI infrastructure provider.
2. When a refund applies
- A top-up transaction was charged but the system failed to add credit due to a technical error.
- An AI request failed due to a system error (no result returned) but credit was still deducted.
- You were charged the wrong amount due to a payment interface bug (not a self-entered input error).
3. How to request a refund
Send a request via the Contact with your account email, the transaction time, and a description of the problem.
OWNER DECISION REQUIRED — not yet in forceHow long a refund request takes to process, and who decides whether to accept or reject it.
4. Refund method
Refunds are issued as credit to your account, or to your original payment method by agreement, depending on the specific case.
5. No payment gateway yet
No online top-up gateway is connected yet, so no top-up transaction exists that could need refunding.
OWNER DECISION REQUIRED — not yet in forceWhich payment gateway will be used, the window for requesting a refund, any processing fee, and how long a refund takes to reach the user.