Refund Policy

1. Credit already used

Credit deducted for successfully processed requests is non-refundable, since the processing cost has already been incurred with our AI infrastructure provider.

2. When a refund applies

• A top-up transaction was charged but the system failed to add credit due to a technical error.
• An AI request failed due to a system error (no result returned) but credit was still deducted.
• You were charged the wrong amount due to a payment interface bug (not a self-entered input error).

3. How to request a refund

Send a request via the Contact page with your account email, the transaction time, and a description of the issue. We process requests within [Add number of days, e.g. 3-5 business days].

4. Refund method

Refunds are issued as credit to your account, or to your original payment method by agreement, depending on the specific case.